See what you owe
Find your current balance and what it is made up of.
Start: your portal Result: your current balance, and what produced it.
Your portal shows the Balance due on your dashboard. Your statement shows how it got there.
If the balance looks wrong
A recent payment may not be recorded yet. Payments are matched from the bank, which is not instant. If you paid in the last day or two, give it a moment.
Check the reference you used. A payment without your payment reference has to be placed by hand.
Check for interest. An overdue balance may have accrued interest.
If none of that explains it, contact your managing agent with your statement and the payment date and amount.
Do not assume a deposit covers your last month’s rent. A deposit is held against damage and arrears and is settled when the lease ends - it is not rent in advance.
Related
- StatementsA running account over time — everything charged, everything paid, and the balance. An invoice is one entry on it.
- Payments and allocationRecording what came in, and what it settles. A payment reduces a balance — it is not attached to one invoice.