Read your statement

Start: your portal, Statement — the page you land on when you sign in Result: you can see how your balance was arrived at.

Where an invoice is one month, the statement is the running account.

What is on it

Invoices charged, payments received, any late-payment interest, and the balance after each. The current balance at the top is what you owe (or, in green, what you are in credit).

Beside the statement (below it on a phone) are your lease details — address, rent and the day it is due — the deposit held for you, and every statement your manager has sent you, each as a PDF.

Reading a payment

A payment settles your balance, not one particular invoice. If you pay part of what is owed, the rest stays outstanding and interest may accrue on it.

Deposit lines

A deposit you are asked to pay - a top-up, or one instalment of a deposit paid off over a few months - is a line on the statement marked DEPOSIT, and it is part of your balance like any other amount due. Your payment shows in full; the part that paid the deposit is then moved into your deposit, which is listed in its own section below the statement as a Transfer.

Interest lines

Interest appears as its own line with the period it covers. Where it is still being calculated for the current month it is marked provisional - it becomes final when the statement is issued.

Use your payment reference on every payment. It is what matches your money to your account automatically; without it, someone has to place it by hand and it may take longer to reflect.