Read your statement
See your whole account - what was charged, what you paid, and the balance.
Start: your portal, Statement Result: you can see how your balance was arrived at.
Where an invoice is one month, the statement is the running account.
What is on it
Invoices charged, payments received, any late-payment interest, and the balance after each.
Reading a payment
A payment settles your balance, not one particular invoice. If you pay part of what is owed, the rest stays outstanding and interest may accrue on it.
Interest lines
Interest appears as its own line with the period it covers. Where it is still being calculated for the current month it is marked provisional - it becomes final when the statement is issued.
Use your payment reference on every payment. It is what matches your money to your account automatically; without it, someone has to place it by hand and it may take longer to reflect.
Related
- StatementsA running account over time — everything charged, everything paid, and the balance. An invoice is one entry on it.
- Payments and allocationRecording what came in, and what it settles. A payment reduces a balance — it is not attached to one invoice.
- How late-payment interest worksInterest is worked out automatically, stays editable while it is provisional, and locks in when you send the statement.