Contact support
Report a problem, ask a question or suggest an improvement.
Start: your portal, Support Result: your message reaches the people who can act on it.
Check the Help pages first - the answer may be there, and it is faster than waiting for a reply.
Steps
- Go to Support in your portal.
- Choose what kind of message it is - something is broken, a question, or a suggestion.
- Describe it.
What makes a report useful
Say what you expected and what happened instead. Those are two different facts and both matter.
Include the figure. If it involves an amount, an invoice number or a unit, name it. That is usually what makes a problem findable.
A good report: the statement for Unit 12 shows a balance of R4,200, but the invoices add up to R2,100. It started after I deleted a payment. That can be investigated immediately.
Your identity comes through automatically - you do not need to say who you are.
Related
- Companies and usersEverything belongs to one company, and each person sees only what their role allows. Who sees what, and why.