Issue a credit note
Correct an issued invoice by reversing all or part of it.
Start: the issued invoice Result: a credit note that corrects the balance and leaves the original standing.
This is the only way to correct an issued invoice. See credit notes for why.
Steps
- Open the invoice that is wrong.
- Raise a credit note against it.
- Credit the whole invoice if it should not have been raised at all, or part of it if one line was wrong.
- Review it as you would an invoice, then approve.
Both documents appear on the statement: the original, and the correction beside it.
When not to use one
| Situation | Use instead |
|---|---|
| A discount you intended | a charge line on the invoice |
| Money received | record a payment |
| Refunding a deposit | end the lease and settle it |
Using a credit note for those makes the statement read as though you invoiced in error, which is not what happened.
Crediting a charge removes it from what interest accrues on. If the period’s statement has already been issued, its interest is locked and the correction shows going forward - credit before you send where you can.
Related
- Credit notesHow you correct an issued invoice. A credit note is a negative invoice that leaves the original standing.
- InvoicesA demand for a specific period. Draft while you check it, Issued once approved — and an issued invoice is never edited.
- Review and approve a draft invoiceCheck a draft, then issue it - the point at which it becomes a fixed record.