Terms of Service

These Terms govern access to the Domi Vera platform and related services at www.domivera.co.za. The platform is operated by DOMI VERA, a private company registered in South Africa with registration number 2026/151747/07, trading as Domi Vera (“Domi Vera”, “we”, “us” or “our”).

These Terms become binding on the Customer when an authorised representative ticks the acceptance box and creates an account, accepts an Order that incorporates them, or accepts them through a notice in the platform. The person accepting confirms that they have authority to bind the Customer. If the Customer does not agree, it must not accept them or use the Services.

Electronic acceptance and records have the effect given to them by the Electronic Communications and Transactions Act 25 of 2002. Nothing in these Terms excludes a statutory right to correct an electronic error or any other right that cannot lawfully be excluded. Browsing a public page of the website is not acceptance of these Terms.

These Terms are concluded in English.

1 Definitions

“Customer” means the property-management company, landlord or other business that holds a Domi Vera account. “Customer Data” means information, records, documents and content submitted by or for the Customer. “Manager”, “Owner” and “Tenant” mean users granted the corresponding platform role. “User” means any person who accesses the platform. “Services” means the Domi Vera platform and related support. “Order” means a quotation, order form or other written commercial document accepted by both parties that incorporates these Terms.

“Vendor” means a contractor, supplier or other third party whose information the Customer records for administration. Recording a Vendor does not create a Vendor account or a contract between that Vendor and Domi Vera.

2 Service and legal role

Domi Vera supplies property-management software to customers operating in South Africa, including letting agencies and landlords who manage their own properties. Features may include lease administration, invoicing, statements, charges, meter records, payment reconciliation, deposit records, owner payout calculations, levy reconciliation, documents and role-based portals.

Domi Vera does not act as an estate agent, property manager, attorney, accountant, tax adviser, financial institution, payment processor, escrow provider or trust-account administrator. It does not receive, hold, transmit or distribute rent, deposits, refunds or owner payouts. Financial transactions take place outside the platform; the platform records information supplied by the Customer.

Domi Vera does not buy, sell, broker or list properties for the Customer and is not its fiduciary or representative. Recording a payment, deposit or payout does not guarantee clearance, receipt, collection, recovery or settlement. The Customer must resolve external-payment and deposit disputes with the relevant parties. These role boundaries do not exclude liability for Domi Vera’s own conduct where applicable law does not permit that exclusion.

3 Accounts and authorised users

An individual who opens an account or accepts an Order must be at least 18 years old, legally capable of contracting and authorised to bind the Customer.

The Customer must provide accurate account information, protect credentials, grant access only to authorised people and remove access promptly when it is no longer required. The Customer is responsible for activity performed through its accounts except to the extent caused by Domi Vera’s breach of these Terms or applicable law.

Owner and Tenant accounts are created by the Customer. The Customer is responsible for having a lawful basis to invite them, for telling them how their information will be used, and for the instructions it gives about them. Domi Vera’s Privacy Policy explains how Domi Vera handles their personal information. This does not remove Domi Vera’s own security and access-control duties.

4 Customer responsibilities

The Customer is responsible for:

• having a lawful basis and authority to collect and use Customer Data;
• the accuracy and completeness of property, lease, personal and financial information;
• the validity and enforceability of leases and instructions entered into the platform;
• configuring and checking rent, fees, levies, interest, caps, dates and allocation rules;
• reviewing invoices, statements, payout calculations and other outputs before acting on them or sending them; and
• managing user access and responding to data-subject requests for which it is the responsible party.

Configurable legal aids, including interest limits, are not legal advice and do not guarantee compliance with any lease, the in duplum rule or other law.

5 Customer Data and privacy

The Customer and other lawful rights holders keep the rights they have in Customer Data; these Terms do not transfer ownership of it to Domi Vera. The Customer grants Domi Vera a limited right to host, process, reproduce, transmit, display and secure Customer Data only as needed to provide and support the Services, follow the Customer’s lawful instructions, comply with law and enforce these Terms.

For personal information controlled by the Customer, the Customer is the responsible party and Domi Vera is its operator. The Data Processing Agreement forms part of this agreement. The Privacy Policy explains how Domi Vera handles personal information and does not reduce the Data Processing Agreement or anyone’s statutory rights. The Customer confirms that it has given the notices and instructions the law requires.

6 Uploaded material

The Customer must not upload unlawful, malicious, infringing, fraudulent or irrelevant material. It must have authority to upload identity, financial, lease and other third-party records. Domi Vera may restrict or remove material where reasonably required for security, law or the operation of the Services, subject to any duty to preserve it.

7 Financial records and finalised documents

Approved invoices and sent statements may become unchangeable to preserve an audit trail. A correction may therefore require a credit note, reversal, adjustment or replacement record rather than a change to the original. The Customer must check records before approving or sending them.

Not being able to edit a deliberately finalised record is an accounting control, not a defect. This does not excuse a software defect or prevent a lawful correction through the adjustment process.

Levy and owner-payout functions are administrative reconciliation aids. Domi Vera does not verify body-corporate, municipal, bank or accounting source material and does not move the related funds.

8 Plans, fees and payment

Plans. The Customer’s plan follows the number of active leases in its account, at the prices published on the pricing page on the date of the invoice. A lease counts as active when it is live and being billed; draft leases, leases still being onboarded and ended leases do not count. The Free plan, for up to three active leases, costs nothing and comes with the help centre and guides rather than personal support. An Order may agree a different price or plan for a particular Customer; where it does, the Order applies.

Billing. Domi Vera invoices monthly in arrears, for the month just ended, counting the active leases over that month. Every new Customer’s first billing cycle is free. Prices are in South African Rand. Each invoice is payable within 14 days of its date by electronic funds transfer to the bank account shown on the invoice, using the invoice number as the payment reference. Domi Vera does not collect or move the Customer’s rent, deposits or owner payouts.

VAT. Domi Vera is not registered for VAT and does not charge VAT. If it registers, it will give the Customer at least 30 days’ written notice before VAT is added to its invoices.

Price changes. Domi Vera will give at least 30 days’ notice by email before a change to the published prices applies to the Customer. A price agreed in an Order changes only as that Order allows.

Cancellation. There is no minimum term. The Customer may cancel at any time by emailing support@domivera.co.za from an email address of a Manager on the account. Cancellation takes effect at the end of the billing month in which it is received, and that last month is invoiced as usual. Fees are not refunded for part of a month. Any statutory cancellation, cooling-off or refund right that applies continues to apply.

Late payment. If an invoice is unpaid when due, Domi Vera will contact the Customer before restricting access under section 18.

9 Acceptable use

Users may not access another customer’s data, bypass security, share credentials improperly, introduce malware, scrape the Services, reverse engineer them except where law permits, misuse them for fraud or unlawful debt collection, upload material without authority, or interfere with the platform. Domi Vera may investigate and proportionately restrict suspected misuse.

10 Intellectual property

Domi Vera and its licensors own the platform, code, interfaces, workflows, templates, branding engine and documentation. The Customer owns its Customer Data and the business records it generates on the platform, but not the underlying software or templates. Subject to these Terms, Domi Vera grants the Customer a limited, non-exclusive, non-transferable right to use the Services for its own business while its account is active.

Except for that permitted use and any rights the law does not allow Domi Vera to restrict, a Customer or User may not copy, modify, distribute, sell, sublicense or create derivative works of the platform, its software or proprietary templates without Domi Vera’s written permission. This does not prevent lawful use or export of Customer Data or generated business records.

11 Security and support access

Domi Vera maintains reasonable technical and organisational safeguards appropriate to the risk and restricts access to people who need it. Authorised Domi Vera support staff may use audited view-first access and administrative tools to diagnose and resolve problems. No service can guarantee absolute security.

12 Confidentiality

Each party must protect the other’s non-public business, technical and personal information with reasonable care and use it only to perform this agreement. Confidentiality does not cover information that is lawfully public, independently developed, already known without restriction, or lawfully received from another source. A party may make a disclosure the law compels, after notice to the other party where notice is lawful and practical.

13 Third-party services

The Services rely on third-party infrastructure and communications providers, listed in the Privacy Policy. Their failure may affect availability. Domi Vera remains responsible for its own legal duties and operator obligations.

14 Availability, support and changes

Support is provided by email on a best-effort basis, at the level shown for the Customer’s plan on the pricing page, unless an Order states otherwise. These Terms promise no fixed response time, resolution time, uptime or recovery time. Statutory privacy, security and complaint matters are not ordinary support and are handled within the time the law requires.

Maintenance, incidents, provider failures and service changes may interrupt access. Domi Vera may change features, with reasonable notice where a change materially reduces what the Customer pays for. A paid core service will not be withdrawn in breach of an Order.

15 Warranties and professional advice

To the extent permitted by law, the Services are supplied without warranties not expressly stated in these Terms. Outputs depend on Customer Data and configuration. Domi Vera does not warrant that an invoice, statement, calculation, levy allocation or other output is legally or factually correct for the Customer’s circumstances. Nothing in the Services is legal, tax, accounting or financial advice.

16 Liability

To the maximum extent permitted by law:

• neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except where the loss forms part of a third-party claim covered by the indemnity in section 17;
• each party must take reasonable steps to limit its loss;
• Domi Vera’s total liability arising from the Services in any 12-month period will not exceed the fees the Customer paid or must pay for the Services in the 12 months before the first event giving rise to the claim; and
• these limits do not apply to fraud, wilful misconduct, gross negligence, payment obligations, or any liability that the law does not allow a party to limit or exclude.

Nothing in these Terms excludes a right or remedy under the Consumer Protection Act 68 of 2008 or other law where that exclusion is prohibited.

17 Indemnity

Subject to applicable law, the Customer will indemnify Domi Vera against a third-party claim to the extent directly caused by the Customer’s unlawful Customer Data, an instruction given without lawful authority, infringement by material the Customer supplied, or a material breach of the acceptable-use rules. The indemnity does not cover loss caused by Domi Vera’s own breach, negligence or unlawful act. Domi Vera must give the Customer prompt notice of the claim and reasonable cooperation, and no settlement may admit fault or impose a non-monetary duty on Domi Vera without its written consent.

18 Suspension and reinstatement

If an invoice is overdue, Domi Vera will contact the Customer before it suspends or restricts normal access, for example to read-only. It may keep the restriction in place until the overdue amount has been received and checked, and will then restore access as soon as reasonably practicable.

Domi Vera may also suspend access where reasonably necessary because of a material breach, a security risk, unlawful activity or a legal instruction, and may act immediately where security or the law requires. Suspension does not cancel amounts already owed or remove statutory rights, privacy-request routes, or any record-access duty that cannot lawfully be withheld.

19 Termination, export and deletion

Either party may end this agreement as described in section 8 or in an Order. Either party may also terminate for a material breach that the other fails to remedy within 10 business days after written notice describing it, or immediately for a material breach that cannot be remedied. Termination for insolvency applies only to the extent the law permits.

When an account ends, normal access ends with it. Before that, the Customer should export or download the records it needs using the export, download and statement functions available in the platform. This does not guarantee that every category of Customer Data has a complete export function.

Ending an account or not paying does not cause immediate deletion. Domi Vera handles retention and deletion as described in the Data Processing Agreement and Privacy Policy. Statutory privacy and access-to-information rights do not depend on an account being paid up.

Confidentiality, intellectual property, amounts owed, lawful retention, liability, disputes and other provisions which by their nature must continue survive termination.

20 Security incidents

Domi Vera handles suspected compromises of personal information under its incident procedure and the Data Processing Agreement. As operator, it will notify the Customer immediately after it has reasonable grounds to believe that Customer-controlled personal information has been accessed or acquired by an unauthorised person, and will keep the Customer informed without waiting for a complete investigation. The Customer, as responsible party, is responsible for statutory notifications, with Domi Vera’s reasonable assistance. This does not remove Domi Vera’s own notification duties for information for which it is the responsible party.

21 Free use and new features

The Free plan and the free first billing cycle are offered on the terms on the pricing page. Domi Vera may change or end free offers for the future with at least 30 days’ notice, and will not charge for a period that was offered free. Ending a free offer never starts a paid plan without the Customer’s agreement.

Features marked as beta may be incomplete or withdrawn. Free and beta use remains subject to the acceptable-use, lawful-upload, confidentiality and security rules in these Terms.

22 Changes to these Terms

Domi Vera may update these Terms. This page shows the current version and its effective date. Domi Vera will notify Customers of material changes in advance, by email or in the platform, and will ask for acceptance where the law requires it. Domi Vera records the version each Customer accepted, who accepted it, how and when.

23 Notices

Operational notices may be sent to an email address registered on the account or shown in the platform. Formal notices to Domi Vera must be sent to legal@domivera.co.za, or delivered to 98 Oldenland Street, Shady Glen, Cape Town, 7130, which Domi Vera chooses as its address for service of legal documents.

An email notice is received when it can be retrieved at the address it was sent to, unless the sender receives a delivery-failure message. Each party must keep its notice details up to date.

24 Governing law and disputes

These Terms are governed by South African law. Before starting proceedings, a party must give written notice of the dispute, and both parties must try in good faith for 10 business days to resolve it. This does not prevent urgent relief, steps to stop prescription, or use of a statutory complaint process. Subject to any jurisdiction that cannot be excluded, the parties submit to the courts of South Africa, with the Western Cape Division of the High Court having non-exclusive jurisdiction.

25 General

If a term is invalid, the remaining terms continue to the extent lawful. Delay in enforcing a right is not a waiver. The Customer may not assign this agreement without Domi Vera’s written consent; Domi Vera may assign it as part of a lawful restructuring or sale, with notice. The parties are independent contractors and neither may bind the other.

Neither party is liable for delay caused by an event beyond its reasonable control, to the extent it took reasonable steps to avoid and limit the effect. This does not excuse payment already due or a duty that can still reasonably be performed. The affected party must tell the other and resume performance as soon as reasonably possible.

Any Order, these Terms and the Data Processing Agreement form the entire agreement for the Services. If they conflict: the Data Processing Agreement prevails for processing Customer-controlled personal information; an Order prevails for the commercial terms it expressly negotiates; and these Terms prevail for everything else. A Customer purchase order does not change this agreement unless Domi Vera accepts the change in writing.

26 Contact

DOMI VERA, trading as Domi Vera
Registration number 2026/151747/07
98 Oldenland Street, Shady Glen, Cape Town, 7130
Legal notices: legal@domivera.co.za
Support: support@domivera.co.za